Q1. How do I pay online?
A1. Log on to Member Panel - Give your user ID as your member ID, e.g., GA-002, & Password as “nopass”. Once logged in, you will see your account balance. Go to "Amount" and enter the amount you want to pay and click on Payment Type – Credit Card, Debit Card, or Netbanking. Click on "Pay".

Q2. Will I receive intimation when payment will be done?
A2. Yes, you will receive a success message with a transaction number. You will also receive SMS and Email intimation.

Q3. How will I know whether my balance is updated?
A3. After payment, you can click on the dashboard or the DKS logo sign, which will take you to the dashboard. Your account balance will show.

Q4. If my outstanding balance is Rs. 5000 or has crossed Rs.5000, then can I pay a part amount?
A4. NO, the system will stop you from paying a part amount online. Your payment, say Rs. 6214, will show as it is in the amount column, which you cannot change. You need to pay the exact amount. If you wish to pay a higher amount than the exact amount, then you have to pay twice: first the exact amount, and then whatever amount you wish to pay.

Q5. After online payment, will the club know that I have paid?
A5. Yes, the club can see it in the system, or you can show them the SMS and email which was sent to you.

Q5A. Can I avail of club services during non-working hours or holidays after making an online payment?
Yes, you can avail of the services if you make a successful full amount online payment. On holidays or non-office working hours, the club may not be able to update your individual payment account in real-time, but if you show the received SMS/email to the waiter, they will allow you to use the club services and facilities. The club will take a minimum of 24 to 48 hours to update your personal account.

Q6. What will happen in case of a failed transaction?
A6. If the transaction is a failure, you need to check that the SMS has also sent you a failure notification and nothing is charged from your account. You need to re-do the transaction.

Q7. How do I check my outstanding balance?
A7. Please login to https://www.dks1928.com/cms and give your member account credentials. In the dashboard, you can check your balance.

Q8. Is my balance updated by the club if I pay offline in the club?
A8. Yes, the club office updates all balances every working day morning. If you have paid offline in the club on a particular day, the balance is updated the next working day morning. The updated balance is fed into the online system for you to check. Keep in mind that transactions done in the evening are updated the next working day morning only. The same applies to holidays. However, online payments are reflected immediately.

Q9. Is my payment secure?
A9. All payments pass through a Secure Socket Layer (SSL) – that is why you will see "https" being used in the website address. The SSL layer encrypts the transaction. The transaction passes through the bank server and is fully protected against any illegal means.

Q10. Can I edit my profile?
A10. Yes, you can edit your profile by going to ‘My Profile’ and changing the phone number, email ID, etc. However, you cannot change the address, for which you need to approach the club. All members are requested to fill in all details and upload a proper picture of yourself (Primary member).

Q11. How can I register to the Login Member/Pay Online?
A11. Only members are allowed to log in with member details available in the respective member dashboard. Use your User ID as your Member ID, e.g., GA-002, and Password as "nopass." Please change your password and do not share it with outsiders. It is mandatory to update/change all personal information for ease of communication and to abide by club rules and conditions.

Q12. How can one apply for a new Membership?
A12. Those interested in applying for new membership will have to approach the club office and seek all details for the same.

Q13. What is the permanent membership policy for members’ children exceeding 21 years?
A13. They have to apply for fresh membership by writing to the club secretary requesting the same, along with the parent’s member details. The request should come from the primary member for their ward.

Q14. What happens if I forget my password?
A14. Log in with your Member ID, e.g., TM-018, and then click the "Forgot Password" tab. Thereafter, you will receive an email to change your password in your registered email account. If you haven’t registered, please do so right away.

Q15. Will I receive regular notices online?
A15. Yes, all club notices will be updated for your information from time to time.

Q16. Will I be able to view my monthly outstanding online?
A16. Yes, by logging into your account, you can check your daily/monthly outstanding balance.

Q17. Can I make online feedback submissions?
A17. Yes, please click on the "Reach Us" tab on the home page and register your feedback.

Q18. Where can I find Club Rules and Regulation details?
A18. Please click on the "About Us" tab on the home page and then click on the "Rules and Regulation" tab.

Q19. Is there a service charge applicable for making online payment transactions?
A19. Yes, you will be charged a convenience fee at the time of making an online payment through the payment option you choose. The amount charged will be debited from your credit/debit/Net banking account.

Q20. Can I order food online?
A20. No, members cannot order F&B online. However, you can call a dedicated number provided in the F&B section to place your order in advance if you are consuming within the club premises. We do not provide home delivery services. You can place orders in advance and arrange for personal pickup. The person taking delivery will need to produce the member ID card at the time of delivery. Also, before placing your order, please check your outstanding balance online.

Q21. Who should I call to place an F&B order?
A21. Please call:
- Sujay Bhuniya: +91 9681446223
- Arindam Rakshit: +91 9830873740
(Available between 9 am to 9 pm)

Q22. How can I enroll my son for tennis and swimming coaching facilities?
A22. Please contact our office, and they will guide you through the process. You can also check the respective Club & Games Facility section on our homepage for more information.